Setting the days of the week that your garden will be open for visits is an important first step as this controls the ‘Search by Date’ function on the EXPLORE page. If there is no ‘open days’ information entered for your listing, then your garden won’t show up on the EXPLORE page.
By setting ‘open days’ you are specifying the days of the week that your garden will be open for visits (setting the times comes later). You’ll need to repeat this step for each day of the week that you are open.
Note that when your end date passes, if there is no other future date set, then your listing won’t show up on the explore page, so it’s important to always have a future date in there in order to show up when users are browsing.
Here you can set your tour session times, and also block out dates where you may not be open for bookings. Ensure ‘set open days’ is also completed (see above) and that the days you’ve entered match what you are entering below.
You can block out individual dates or blocks of dates using the Days Off tab.
You can add additional one-off days where you may have different hours using the special days tab. This could be if you decide to run a tour on a public holiday when you may not usually be open that day of the week.
The system is currently setup to work with weekly tours. If your tours run sporadically, fortnightly or monthly then you can either add days off to block the days that you’re not running tours, or skip setting the daily availability as described above and use special days for the days that you are running tours.
Workshops are set up as one-off events. They are not affected by the availability that you set in the “Managing your availability” section. So, for example, you may not be open for gardens tours in August but you can still schedule in workshops over this time. Workshops will confirm automatically as long as the minimum group size has been met -they don’t require ‘approval’ by the host.
When you receive a new tour booking you will receive both an email and an SMS (text) message. Log in to your account to review and approve the booking request.
Note that if multiple groups or individuals book into the same time slot, they are all aggregated into that time slot under the Tour bookings tab.
If people wish to add additional people to their booking, they will need to make a new booking for that same day/time using a different email address.
If people wish to reduce their group numbers, you can edit the numbers on their booking, but you will need to get in touch with with us to process a refund to the visitor.
When you receive a new workshop booking you will receive both an email and an SMS (text) message. Log in to your account to view the booking.
Workshop bookings differ from tour bookings in that they don’t need to be approved and the same visitor can book in more than once if needed. Workshop availability is not affected by the availability you have set using the steps under “Managing your availability”.
You can remove an attendee from a workshop but if you need to cancel the whole workshop, please get in touch with us.